About
Complaint Handling
AVI acknowledges its accountabilities to its various stakeholders and is committed to stakeholder engagement and responding to complaints in an effective, transparent and clearly defined manner.
To make a complaint you can do so in the following ways:
- Via Stopline – our online portal for complaints
- Via email at complaint@avi.org.au
For complaints with relation to Child Protection, please refer to AVI’s Child Protection Policy.
If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.
Download our policy Download our procedure Download our feedback form
